General terms and conditions

Last updated on: 10/16/2025

Welcome to Sorata! Sorata is your trusted online shopping platform for high-quality products and services. By using our website, you agree to our terms. Please read these terms carefully before proceeding.

1. Acceptance of the Terms

By using our website, you acknowledge the validity of our Service Terms. If you do not agree, we kindly ask you not to use our services.

1. Changes to the Terms

Sorata reserves the right to update these Service Terms at any time. We recommend that you regularly check this page for any changes. By continuing to use our website, you agree to the updated terms.

1. Service Description

Sorata offers an advanced e-commerce platform for selling various products and services. All new features added to our store are subject to these Service Terms.

1. Hosting

Our website is hosted by Shopify Inc., a reputable e-commerce platform that provides reliable hosting services for online stores.

1. Contact

Do you have questions about our terms? Feel free to contact us at [info@sorata.nl] or via our contact page. We are ready to help you!

Thank you for visiting Sorata - your partner and expert in online shopping!

SECTION 1 – TERMS OF USE FOR OUR ONLINE SHOP

Age Requirement and Usage Rights
By agreeing to these terms of use, you confirm that you have reached the age of majority. If you are an adult, you also declare that you have given us permission to allow a minor under your responsibility to use this website.

Permitted Use and Legal Compliance
You may only use our products for legal and authorized purposes. It is strictly forbidden to violate any laws in your jurisdiction while using our service, including but not limited to copyright laws.

Security and Integrity
Transmitting worms, viruses, or any other harmful code is strictly prohibited. Such activities may result in immediate termination of our services and possible reporting to authorities.

Responsible Online Shopping
At [Your Store Name], we strive for a safe and reliable online shopping experience. By complying with these terms, you help us maintain a safe and trustworthy online shopping environment.

Customer Service and Support
If you have any questions or concerns about these terms, please contact our customer service. We are ready to assist you and ensure that your shopping experience at [Your Store Name] is positive and satisfying.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse service at any time and for any reason.

Your Content, except for credit card information, may be transmitted unencrypted. This may include: (a) transmission across various networks and (b) changes to conform to technical requirements of connecting networks or devices. Credit card information is always transmitted encrypted over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

The headings in this Agreement are for convenience only and are not intended to limit or affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We accept no responsibility for the accuracy, completeness, or timeliness of the information on this website. The material on this website is intended solely for general informational purposes and should not be used as the sole basis for decisions without consulting additional accurate, complete, and current information sources. Any reliance on the material on this website is at your own risk.

This website may contain historical information that is not current and is for reference only. We reserve the right to change the content of this website at any time, but we are not obligated to update the information on our website. It is your responsibility to stay informed about changes on our website.

SECTION 4 – SERVICE CHANGES AND PRICE ADJUSTMENTS | IMPORTANT INFORMATION

Price Changes

The prices of our products may be adjusted at any time without prior notice. This means we can increase or decrease our prices without informing you.

Modification or Termination of Services

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice. This may mean that certain services are temporarily or permanently unavailable.

Liability for Changes

We are not liable to you or third parties for changes, price adjustments, suspension, or termination of the Service. This means we are not responsible for any consequences resulting from these changes.

Also read our general terms and conditions for more detailed information.

SECTION 5 - DELIVERY

Sorata Shipping Policy

At Sorata, we are committed to offering free and efficient shipping services to our customers. Here you will find all the important information about our shipping terms.

Free Shipping within the Netherlands & Belgium.

Additional Costs: For all orders within the Netherlands & Belgium, there are no shipping costs.

Customer-focused Policy

Our goal is to offer you free and efficient delivery.

Processing and Transit Time

Order Deadline: To qualify for processing, orders must be received before 11:00 PM (GMT+01:00) Central European Standard Time (Amsterdam).

Processing time: Orders are usually processed within 1 to 2 business days, and this processing takes place Monday through Friday.

Shipping time: Once shipped, delivery usually takes 7-10 business days. Shipping takes place Monday through Friday.

Possible Delays: We strive for fast delivery, but factors such as weather or holidays may cause delays. Customers will be informed of such circumstances.

Track Order Status

Customers can check the delivery status of their order via a tracking number in the shipping confirmation and enter it on our Track Your Order page.

Frequently Asked Questions

For more information about our shipping policy, visit our FAQ page.

Return policy

For details on returning products, see our Return and Refund Policy.

SECTION 6 - REFUSAL OF DELIVERY

If you refuse an order during delivery, the costs for the return shipment and processing of the items will be charged to you. The restocking fee is €15 per order.

If an item is brought to a pickup point and you do not collect it within the agreed timeframe, this will be considered a refusal of the order.

SECTION 7 - RETURN POLICY AT SORATA

30-Day Return Period for Your Satisfaction

At Sorata, we stand for customer satisfaction and a transparent return process. Below you will find our comprehensive return policy, designed to make your shopping experience as smooth as possible.

Return conditions

• Return period: You have 30 days from the delivery date to return your product(s).
• Processing Refunds: We process refunds within 10 working days after receiving the return shipment.
• Repair Costs: No repair costs apply.
• Return Address: Contact us via info@sorata.nl for the exact return address.

Reasons for Returning

1. Order Cancellation: You can cancel your order before it has been shipped. After shipping, cancellation is no longer possible.
2. Damaged on Arrival: If your product arrives damaged, contact us immediately for further instructions.
3. Manufacturing Defect or Fault: For manufacturing defects or faults after use, contact us for a solution such as replacement or refund.
4. Change of Mind: You can return the product in its original condition within 30 days. Return costs are at your expense.
5. Exchange: For exchanges, contact us for further instructions.
6. Received Wrong Product: Contact us immediately upon receiving a wrong product. We will ensure a quick solution.

Steps to Start a Return

1. Contact: Send an email to info@sorata.nl with your order number and reason for return. Include clear photos of any damage.
2. Return Instructions Received: Our customer service team will provide you with return instructions.
3. Packaging and Shipping the Product: Pack the product well and send it to the specified address to prevent damage during transport.
4. Inspection and Processing: After receipt, we inspect the product. Then we process your refund or exchange.

Refund Process

• Refund Method: Refunds are made via the original payment method.
• Timeline: Within 10 working days after receiving your return shipment.

Important Notes

• Return Date: The return date is based on the delivery date, not the purchase date.
• Customer Service: For questions or comments, you can always contact our customer service team via info@sorata.nl.
• Return Costs: Return costs are at your own expense. 

Optimize Your Search Results with Our Transparent Return Service

Sorata strives for a fair and customer-friendly approach. Through our comprehensive return policy and efficient refund process, we offer you peace of mind with every purchase.

Contact Information

Do you have questions or need assistance? Feel free to contact us via info@sorata.nl

Conclusion

At Sorata, we provide a clear and fair return policy to optimize your shopping experience. Your satisfaction is our priority.

SECTION 8 – PRODUCTS AND SERVICES

Online Availability and Restrictions

Certain products and services are available exclusively online through our website. These products and services may be available only in limited quantities and can only be returned or exchanged in accordance with our return and refund policy.

Colors and Images

We have made every effort to ensure that the colors and images of our products are displayed as accurately as possible. However, please note that we cannot guarantee that the colors will be displayed correctly on your computer screen.

Sales Restrictions and Quantities

We reserve the right to restrict the sale of our products or services to a particular person, geographic area, or jurisdiction. We may exercise this right on a case-by-case basis. Additionally, we reserve the right to limit the quantity of products or services we offer.

Changes in Product Descriptions and Prices

All product descriptions and prices may be changed at any time without prior notice at our sole discretion. We also reserve the right to discontinue any product at any time.

Quality Guarantee and Service

We do not guarantee that the quality of the products, services, information, or other materials you purchase or receive will meet your expectations. We also cannot guarantee that any errors in the service will be corrected.

SECTION 9 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household, or per order. These restrictions may apply to orders from the same customer account, the same credit card, and/or orders with the same billing and/or shipping address. If we modify or cancel an order, we will try to notify you via the email address and/or billing address/phone number you provided when placing the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases in our store. This includes updating your account information, including your email address and credit card number with the expiration date, so that we can complete your transactions and contact you if necessary.

See our return and refund policy for more information.

SECTION 9 – YOUR RESPONSIBILITIES REGARDING BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order. This may apply to:

• Orders from the same customer account.
• Orders with the same credit card.
• Orders with the same billing and/or shipping address.

If we modify or cancel an order, we will notify you via the email address and/or phone number you provided. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

Customer Obligations

You agree to:

• To provide current, complete, and accurate purchase and account information.
• To immediately update your account information, such as email address and credit card number, including the expiration date.

For more information, please consult our return and refund policy.

SECTION 10 – OPTIONAL TOOLS AND RESOURCES

Read all about the safe use of optional third-party tools on our website. Ensure your safety and stay well informed.

We provide access to optional third-party tools and resources that are beyond our control and influence. By using these tools, you acknowledge and accept that we offer them on an "as-is" basis, without warranties, representations, or conditions of any kind. We are not responsible or liable for any use of optional third-party tools.

The use of these optional tools through our website is entirely at your own risk and discretion. It is your responsibility to inform yourself about and agree to the terms set by the respective external providers.

In the future, we may offer new services and features on the website, including new tools and resources. Such new services and features are also subject to these terms of use.

Important Tips for Safe Use:

• Do Your Research: Make sure you are fully informed about the terms and the privacy policy of the external providers before using their tools.
• Risk Assessment: Consider the potential risks and benefits of using external tools and evaluate whether they meet your needs.
• Stay Informed: Keep up to date with updates and changes to the offered tools and services so you are always protected and can make the most of new opportunities.

By following these guidelines, you can safely and effectively use the optional tools and resources we offer through our website.

SECTION 11 – LINKS TO THIRD-PARTY PROVIDERS

Some content, products, and services available through our service may contain third-party material. Third-party links on this website may lead you to third-party websites not affiliated with us. We do not review or evaluate these websites and do not guarantee the accuracy or reliability of third-party materials, products, or services.

We are not liable for any damage or loss related to the purchase or use of goods, services, resources, content, or other transactions through third-party websites. Please carefully read the policies and practices of the third party and ensure you understand them before making a transaction. For complaints, claims, concerns, or questions about third-party products, please contact the respective third party.

SSECTION 12 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

Welcome to our User Comments, Feedback, and Other Submissions section! We greatly appreciate your contributions and input. Below you will find our guidelines regarding the submission of comments and feedback.

1. Encouragement of Creative Contributions: We encourage you to share your creative ideas, suggestions, proposals, plans, or other materials with us. Your input helps us continuously improve our services.
2. Unlimited Use of Submissions: By submitting comments to us, you agree that we may edit, copy, publish, distribute, translate, and otherwise use your submissions in various media without limitation. Your contributions help develop our community.
3. Confidentiality and Compensation: We respect your privacy but note that we are not obligated to keep comments confidential or provide compensation for your submissions.
4. Content Review and Editing: We reserve the right to review and edit submitted content. Content deemed illegal, offensive, threatening, defamatory, abusive, pornographic, obscene, or otherwise objectionable may be removed.
5. Respect for Third-Party Rights: Ensure that your comments do not infringe on the rights of third parties, such as copyright, trademark, privacy, or other personal or property rights.
6. User-Friendly Comments: Keep your comments constructive and relevant. Avoid defamatory, offensive, or obscene material. Also protect against adding computer viruses or malware.
7. Authenticity and Responsibility: Use your real identity when submitting comments. You are responsible for the accuracy and content of your remarks.
8. User-Focused Approach: We strive to provide a positive user experience. Your feedback helps us achieve this goal.

SECTION 13 - PRIVACY POLICY

Sharing personal data through our Shop is subject to our Privacy Policy. View our privacy policy here.

SECTION 14 - CORRECTIONS, ACCURACY, AND COMPLETENESS

From time to time, typographical errors, inaccuracies, or omissions may occur on our Website or Service. These may relate to product descriptions, prices, promotions, offers, shipping costs, transit times, and product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information, or cancel an order if the information on the Service or a related website is incorrect, at any time without prior notice (even after you have placed an order).

We are not obligated to update, modify, or clarify information on the Service or a related website, including but not limited to pricing information, unless legally required. No listed update or refresh date on the Service or a related website should be interpreted as an indication that information on the Service or a related website has been changed or updated.

SECTION 15 - GUSAGE RESTRICTIONS

In addition to other provisions in the Terms of Use, the following actions are strictly prohibited:

(a) Using the Site or its content for illegal purposes;

(b) Encouraging others to engage in illegal activities;

(c) Violation of international, federal, provincial, or local laws and regulations;

(d) Infringement of our intellectual property rights or those of others;

(e) Unlawful harassment, abuse, defamation, discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) Spreading false or misleading information;

(g) Uploading or transmitting viruses or other harmful code that may disrupt the operation of the Service, related websites, or the internet;

(h) Collecting or tracking personal information of others;

(i) Using the Service for spam, phishing, or other fraudulent activities;

(j) Using the Service for obscene or immoral purposes;

(k) Circumventing or disrupting the security features of the Service or related websites.

We reserve the right to terminate your use of the Service if you violate any of these restrictions.

SECTION 16 - DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

Reliable Service, Own Risk:

At Sorata, we strive for reliable service. Nevertheless, we cannot guarantee that our service will always be free from interruptions, errors, or delays. Use of our service and products available through us is entirely at your own risk.

No Warranties, Maximum Effort:

We offer our service and products "as is," without any form of warranty, express or implied. While we do our best to provide accurate and reliable results, we cannot promise they will always meet your expectations.

Limitation of Liability:

Sorata, our officers, employees, and affiliates are not liable for any damages arising from the use of our service, including but not limited to direct, indirect, incidental, consequential, or special damages. This includes lost profits, data loss, and costs for product replacement. This limitation of liability applies regardless of the legal basis of the claim, including breach of contract, tort, or negligence.

Legal Protection:

While we strive to maintain our service to the highest standards, we cannot promise it will always be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue our service at any time without prior notice. We advise users to carefully review our full terms of use and privacy policy for a complete understanding of their rights and responsibilities.

Maximum Legal Protection:

This limitation of liability applies within the limits of the law. In some jurisdictions, such limitations may not apply, resulting in the maximum legal liability.

SECTION 17: INDEMNIFICATION

By using our services, you agree to the following:

Indemnification Obligation

You agree to indemnify Sorata and its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any liability related to:

1. Violation of Service Terms: You are responsible for any breach of the service terms as outlined in this agreement or related documents.
2. Violation of Laws: You will indemnify Sorata from any claim arising from violations of applicable laws.
3. Third-Party Infringement: You agree to indemnify Sorata from third-party claims resulting from your actions that violate their rights.

Defense Costs

In the event of such a claim, you agree to cover all reasonable attorney fees and related costs Sorata incurs to defend itself.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Use is found to be illegal, void, or unenforceable, that provision shall remain valid to the extent permitted by applicable law. The affected part is considered separate and does not affect the validity and enforceability of other provisions in these Terms of Use. It is important to ensure that key search terms, such as "Terms of Use" and "Severability," appear in the title and text of this section to increase relevance for searches related to terms of use and related topics.

SSECTION 19 - TERMINATION:

Obligations and liabilities that arose before the termination date of this agreement remain fully in effect after termination. These Terms of Use remain valid until terminated by you or us. You may terminate these terms at any time by notifying us of your wish to no longer use our services or our website. If we, at our sole discretion, determine that you do not comply with any term or provision of these Terms of Use, we reserve the right to terminate this Agreement without prior notice. You remain liable for all amounts due up to the termination date, and we reserve the right to deny you access to our Services (or any part thereof).

SECTION 20 - ENTIRE AGREEMENT

The failure to exercise or enforce any right or provision in these Terms of Service does not constitute a waiver of that right or provision. These Terms of Service, together with any policies we post on this Site or in connection with the Service, constitute the entire agreement between you and us. They apply to your use of the Service and replace all prior agreements, notices, and proposals, both oral and written. Any ambiguities in the interpretation of these Terms of Use will not be construed against the author.

SECTION 21 - APPLICABLE LAW

These Terms of Service and all individual agreements under which we provide you Services are subject to the jurisdiction of and interpreted according to the laws of the Netherlands.

Any dispute, including non-contractual disputes, arising out of or related to these Terms of Service shall be submitted to and finally resolved by arbitration under the governance of the Netherlands valid at the time of filing the arbitration notice. This arbitration clause is governed by the law of the Netherlands. Arbitration will take place in the Netherlands, with one arbitrator, and the procedure will be conducted in Dutch.

SSECTION 22 – CHANGES TO THE TERMS OF SERVICE

You can always view the most recent version of our Terms of Service on this page. We reserve the right to update, modify, or replace any part of these Terms of Service at our discretion by posting updates and changes on our website. We recommend regularly checking our website for changes. By continuing to use our website or service after changes to these Terms of Service have been announced, you agree to those changes.

SECTION 23 - CUSTOMER REVIEWS

Enhanced Review Visibility

Transparency is very important to us. We strive to display only genuine and reliable reviews on our website. Therefore, all reviews undergo a thorough authenticity check:

• We verify every review by linking it to a specific order on our platform. This way, we ensure that the feedback comes from real customers.

Handling NegativeFeedback/Reviews

We believe in the importance of feedback, even if it is less positive. Although negative reviews are not publicly displayed on our website, they are carefully evaluated. We contact the person involved to find an appropriate solution and resolve any issues.

SECTION 24 - CONTACT INFORMATION

Do you have a question? At Sorata, we are here seven days a week to answer all your questions! Whether it concerns returning a product or general inquiries, our team is ready to assist you! Feel free to contact us using the details below or easily reach out via our contact page.

Contact:

• Email:info@sorata.nl
• Phone:+31 6 12230624
• Address: Rode kruislaan 1134, 1111XA, Diemen, Netherlands

Company information:

• Company name: DR eCom
• Chamber of Commerce number: 93675941
• Address: Rode kruislaan 1134, 1111XA, Diemen, Netherlands
• Email:info@sorata.nl
• Phone:+31 6 12230624

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (CET). We aim to respond to all questions or complaints within 24 business hours.