Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To qualify for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in the original packaging. You also need the receipt or proof of purchase.
To start a return, you can contact us via info@sorata.nl. Please note that returns must be sent to the following address (shipping costs are your responsibility):
Company: Liu Changxing
Address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town, 310000, Zhejiang, China
If your return is accepted, we will send you a return label for shipping, as well as instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can always contact us for questions about returns via info@sorata.nl.
Returns
Returns are accepted for both defective and non-defective products
Exchanges
Exchanges are accepted
Product condition
Only new products
Period
30 days
Method
By mail
Return label
Free return label, download and print
Restocking fees
No costs
Time for refund
10 days
Damage and issues
Check your order upon receipt and contact us immediately if the item is defective, damaged, or incorrectly delivered, so we can assess and resolve the issue. To properly assess the issue, it is mandatory to provide photos.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not.
Once the refund is approved, you will be automatically reimbursed via your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and credit the refund.
Customer Service
Phone:+31 6 12230624
E-mail:info@sorata.nl
Address:Rode Kruislaan 1134, 1111XA, Diemen, Netherlands
Company information:
- Company name: DR eCom
- Chamber of Commerce number: 93675941
- Address: Rode Kruislaan 1134, 1111XA, Diemen, Netherlands
- Email:info@sorata.nl
- Phone:+31 6 12230624
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (CET). We aim to respond to all questions or complaints within 24 business hours.