Privacy policy

Transparency and Control for Customers

At Sorata Your privacy is our priority. We strive to provide you with a safe and transparent online shopping experience, handling your personal data with the necessary care. Our updated privacy policy (last updated: 16/10/2025) clearly explains how we collect, use, and share your data. We give you full control over your privacy.

What we collect:

  • Device data: We collect basic information about your device to optimize our website and analyze your user experience (cookies, log files, etc.).
  • Order data: Name, address, payment details, etc. to process, deliver, and inform you about your order.
  • Customer service data: To provide you with the best service when you contact us.
  • No data from minors: Our website is not aimed at children under 18 years old. We do not collect personal data from them.

How we use your data:

  • Processing and delivering your order.
  • Informing you about new products, services, and offers (with your consent).
  • Improving our website and showing targeted ads (based on your interests).
  • Complying with legal obligations.

With whom we share your data:

  • Service providers: Who help us with the tasks mentioned above, such as processing payments or shipping orders.
  • Third parties: In rare cases, when legally required or to protect our rights.

Your privacy rights:

  • Access: You can request and view your personal data.
  • Correction: You can correct your data if it is incorrect.
  • Deletion: You can have your data deleted.
  • Restriction: You can restrict the processing of your data.
  • Objection: You can object to the processing of your data for marketing purposes.
  • Portability: You can request your data in a structured, common, and machine-readable format and transfer it to another party.

Cookies:

We use cookies to improve your website experience. You can manage cookies in your browser settings.

Changes:

We reserve the right to change our privacy policy. Please check this page regularly for updates.

Questions or complaints:

Feel free to contact us at info@sorata.nl for questions or complaints about our privacy policy.

Take control of your privacy:

  • Please read our privacy policy carefully and contact us if you have any questions.
  • Exercise your privacy rights as described above.
  • Manage your cookie settings in your browser.

Together we strive for a safe and reliable online shopping experience, ensuring your privacy is protected.

Sorata’s privacy policy: clear, transparent, and putting your privacy in your own hands. Read how we use your data and give you control. Take control now!

Company information:

  • Company name: DR eCom
  • Chamber of Commerce number: 93675941
  • Address: Rode kruislaan 1134, 1111XA, Diemen, Netherlands
  • Email: info@sorata.nl
  • Phone: +31 6 12230624

Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (CET). We aim to respond to all questions or complaints within 24 business hours.