FAQ
Frequently Asked Questions
Is it safe to pay on the website?
Absolutely! We use SSL security to ensure that all your personal information is encrypted. Your payment details are processed in a secure environment, making your transaction safe. We do not have access to your bank details and do not store them.
How can I check the status of my order?
You will receive an order confirmation email once your order has been placed. Click the 'View your order' link in this email to check the status of your order. Once your order has been shipped, you will receive an email with a tracking number, allowing you to follow the delivery. You can also visit the 'Order Status' page on our website to view the current status of your order.
Do you also ship internationally?
Yes, we do ship internationally!
Is your website secure with my personal information?
Yes, absolutely! We use SSL security to ensure that all your personal information is safely encrypted. Your credit card details are not stored and are only used once for your purchase. After the transaction, your credit card details are deleted for extra security.
How do I place an order on your website?
Ordering on our website is easy. Find the desired product and click 'Add to cart'. Then fill in your shipping and billing details, and we will make sure your order is shipped as soon as possible.
Does Sorata offer a quality guarantee for all products sold?
Absolutely! We strive for the best quality and customer satisfaction. If you are not satisfied with a product or if you notice any damage, please contact us immediately. We will do everything we can to resolve the issue quickly and improve your shopping experience.
Do you offer a refund if I do not like the product?
Yes, we offer a refund if the product does not meet your expectations. You can return the product within 30 days for a full refund. Visit our return and refund policy page for all the details.
Company Information:
- Company Name: DR eCom
- Chamber of Commerce number: 93675941
- Address: Rode kruislaan 1134, 1111XA, Diemen, Netherlands
- Email:info@sorata.nl
- Phone:+31 6 12230624
Our customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM (CET). We aim to respond to all questions or complaints within 24 business hours.